Strategies for Prioritizing User Satisfaction in IT Service Management (ITSM)

The service aspect of IT Service Management (ITSM) is all about ensuring IT services meet the needs of users while adding real value to the organization. It focuses on providing dependable, efficient, and high-quality IT support that aligns closely with business goals. ITSM prioritizes user satisfaction, continuous improvement, and minimizing disruptions. By using frameworks like ITIL, it helps teams deliver services proactively and effectively, turning IT into a key partner in achieving business success, rather than just a support function. The goal is to create IT services that empower people and drive growth.