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Maximising Customer satisfaction with ITIL 4
At DRPL ITIL 4 forms the cornerstone of our service delivery, offering a structured framework that ensures our IT operations are closely...
Deepakjit
Jan 202 min read
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IT Service Management (ITSM): A Human Perspective
While IT Service Management (ITSM) might sound technical, at its heart, it’s about people. The real value of ITSM lies in how it supports...
Deepakjit
Jan 52 min read
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